Spedizioni e resi

Spedizioni e resi

SHIPPINGS

1. Order processing times

All orders are processed within 24–48 business hours from payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

 

2. Delivery times

Estimated delivery times are:

  • Italy: 2–5 working days
  • European Union: 3–7 business days

Delivery times may vary depending on holidays, peak seasons, or courier delays.

 

3. Shipping costs

Shipping costs are calculated and displayed at checkout before payment.

Shipping costs are calculated and displayed at checkout before payment.

 

4. Order tracking

Once the order has been shipped, the customer will receive an email with a tracking number to follow the shipment in real time.

 

5. Delivery responsibility

LOL is not responsible for delays caused by:

  • couriers
  • force majeure events
  • incorrect addresses provided by the customer

RETURNS AND REFUNDS

1. Right of withdrawal

The customer has the right to withdraw from the purchase within 14 days of receiving the product, as provided by European regulations.

 

2. Return conditions

To be accepted, the return must meet the following conditions:

  • unused product
  • intact product
  • original labels attached
  • original packaging (if possible)

 

3. Items excluded from return

Per motivi igienici, non possono essere restituiti:

  • earrings or piercings
  • personalized items
  • damaged or used products

 

4. Return procedure

To initiate a return, the customer must contact:

📧 [EMAIL]

You will receive instructions for shipping the product.

 

5. Return costs

Return shipping costs are the responsibility of the customer, except in the case of defective products or errors made by LOL.

 

6. Refunds

Once the product has been received and inspected, the refund will be issued within 14 days.

The refund will be issued using the same payment method used for the purchase.

 

7. Defective or incorrect products

If the product received is defective or incorrect, the customer must contact LOL within 48 hours of delivery.

In this case, the return will be free of charge, and a replacement or a full refund will be issued.